Storage


Why should I store my child’s Cord Blood?
Umbilical Cord blood is rich in uncontroversial, life-saving stem cells. New ways to use stem cells are discovered every day. The future of stem cell use is limitless, and because there is no “expiration date” for stored cord blood, your child and other relatives could benefit from banked stem cells years down the road. Stem cells can be used to treat a myriad of diseases.   

 

Is Cord Blood banking worth it?

Imagine a future where cord blood stem cells treat virtually every disease known to man by growing new cells, tissues and organs. Promising research in the field of regenerative medicine hopes to make that future a reality. Researchers are also looking into ways to multiply the number of stem cells available in each sample, which will enable multiple treatments and even donation to others.

As you consider storing your child’s cord blood, you have a couple options, private banking or public donation. When you store your child’s cord blood with us, you can have piece of mind knowing that:

You can Help your family

In family, or private banking, a family chooses a private bank to store their baby’s cord blood for their own family’s use.

You will always have availability of your baby’s cord blood unit

Your baby’s cord blood stem cells are available whenever and wherever they are needed.

You’re storing a perfect match

The cord blood stem cells will always be a perfect match for your child and, because they are related stem cells, have an excellent chance of matching with siblings or other family members.

We believe in the Future Possible, and we believe that umbilical cord blood banking provides families with invaluable peace of mind.  Yes, we think it is worth it.

 

What if I choose not to store my child’s Cord Blood?
When cord blood is neither privately banked nor publicly donated, it is simply discarded. Because more than 6,000 people every day are waiting for a stem cell transplant, we always encourage families to look into options for banking their child’s cord blood cells, whether privately or publicly, rather than throwing away these important, potentially life-saving cells.

Enrollment


How do I enroll?
 We make enrollment really simple. Just click the order now link at the top right-hand corner of the page, enter some personal information and your credit card credentials and you’re done. You’ll be provided with additional paperwork via email that can be digitally filled out and signed at your leisure. Alternatively, you can also call us directly and we’ll take information from you over the phone.

 

When should I enroll with Genecord?
 Don’t worry, you can enroll at any time….preferably several weeks before your due date. For peace of mind, we do suggest that you consider enrolling sometime during your second trimester as babies tend not to come on schedule. That said, we can always overnight you a cord blood collection kit.

 

How does Genecord protect my privacy and ensure confidentiality of my personal information?
We take privacy very seriously! All Genecord employees are required to sign confidentiality agreements, and all handling of your personal information is governed by our strict privacy policy. In addition, we use robust data encryption technology and best-in-class software to ensure that your personal information is safe and secure.  You can read more about our privacy policy here

Pricing


How much does Cord Blood banking cost?
Our pricing is simple, elegant, and affordable. We charge one flat fee of $2,595 for processing and 20 years of storage. No hidden fees ever.

 

How are you so much more affordable than your competitors?
Our business is built around our mission of preserving the future possible. We determined that the best way to do this is through simplicity, elegance, and availability. We choose not to participate in large scale research studies, expensive marketing initiatives, and physician incentives. Instead, we choose to invest in our process, in our product, and in our customer support. Happy customers define our success.

 

How do I give Genecord as a gift?
Simply select “give a gift” when ordering. You will be prompted to enter your information as well as the recipients. After your credit card is processed, your recipient will receive an email with further instructions. It’s that simple.

 

What if I enroll and decide not to process and store my child's Cord Blood?
In the event that your child’s cord blood unit is not collected, all fees will be refunded except for an administrative fee of $350.00 per unit. If your child’s cord blood unit is collected and processed and you choose not to store (or your child’s cord blood units are deemed unable to be stored by the Medical Director), all fees will be refunded except for a processing and administrative fee of $1,200.00.

Science


Does Genecord use thermogenisis, or a similar technology?
Yes, temperature is controlled throughout processing of the specimen. Specimen processing temperature and storage temperature is maintained as defined in our protocol in a controlled environment that is monitored 24 hours a day/7 days a week.

 

Does Genecord use robotic tanks?
We do not use a robot for cord blood processing or storage. Although there are robotic systems that are excellent for freezing and storage, the literature does not demonstrate an improvement in stem cell viability of this technology. There is also a significant greater cost to the client with it’s use which we do not yet feel is justified.

 

Does Genecord use a manual, semi-automatic, or a fully automatic separation process at the lab?
We use manual cell separation by Bio E PrepaCyte processing method which is a well-established method with outstanding safety and efficacy.

 

Are cord blood units stored in a manual freezer or a permanently sealed one?
First the blood is placed in temporary storage in a nitrogen vapor quarantine freezer until it clears infectious disease testing, then it is moved to the long term freezer. The long-term freezer uses the vapor phase of cryogenic nitrogen and is automated.

 

What anticoagulant is used by Genecord?
There are two anticoagulants used by the cord blood banking industry; Citrate Phosphate Dextrose (CPD) and Heparin. We use CPD instead of Heparin for two reasons. First, CPD is recommended by the FDA as the preferred anticoagulant for cord blood banking and, Second, CPD is thought to act as both an anticoagulant and preservative.

 

Is Genecord AABB Accredited?
The processing of all Genecord cord blood specimens is performed by an AABB accredited facility assuring the highest quality.

Shipping


How does Genecord transport cord units after collection? Do you monitor for temperature?
We use Fedex or Midnite Express (MNX) depending on logistic needs (i.e delivery hospital location, time of delivery, etc.). We ensure that all samples arrive back to our lab within 48 hours of delivery. Our transport container is validated to maintain temperature under test conditions when our couriers are used and request for pickup is made to Genecord by the client within 1 hour after cord blood collection.

 

What is the average delivery time to the lab?
From time of collection, our logistics coordinator ensures that all samples arrive back to our lab within 48 hours, although average time ranges from 12-36 hours.

 

Does Genecord ever charge for shipping?
For US Clients Never. Our simple pricing includes all courier fees, period.

Cord Blood Collection Process


How is cord blood collected?
Please take a look at our animated video which reviews what is in the Genecord cord blood box and the cord blood collection process.

Laboratory Results: Cord Blood & Mother’s Blood Tests


Will I have access to my blood test results?
Yes! You will be able to access, save a PDF and print out your blood test results through a secure client portal. You will receive credentials for accessing your client portal when you sign up. Instructional videos on signing into and navigating the client portal can be found at https://genecord.odoo.com/page/page-client-portal

 

Will I have access to my child's cord blood test results?
Yes! You will be able to access, save a PDF and print out your child’s cord blood test results through a secure client portal. You will receive credentials for accessing your client portal when you sign up. Instructional videos on signing into and navigating the client portal can be found at https://genecord.odoo.com/page/page-client-portal
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